[dnesting]

Hi, really sorry that you feel this way. Delays on the order of a few weeks aren't unexpected at this point, but we shouldn't have people that have been waiting for a response of some kind for much longer than that. We're still growing the team (including those doing the recruiting and hiring) and we appreciate everyone's patience.

We can follow up with you to let you know where you are in the process, but we'd need some sort of identifying information in order to do that.

[bpchaps]

If you don't mind me asking - why is the process so bad for you guys right now that many folks are complaining?

Also, your response sounds extremely canned, not gonna lie. Why not just say "Sorry about that, pm me your name and I'll look into it and fix the other dozen folks while I'm at it."? I see emails like yours all the time from middle management who don't quite know how to manage, but have such a large audience that they feel obligated to act "professional". It's a "human" issue, so just write a response like a human :).

[zacharycohn]

18Fer here: Our team talent is tiny - I think three or four people. The amount of people in the pipeline is massive. They're inventing, and reinventing, processes left and right to improve. Also, at some point we have to hand off to GSA's hiring group for final paperwork, and we have less control over that process.

Also, we believe it's important to have the team you might work with do the interviewing, not just HR. Which unfortunately means we're often the problem - a fire with a client and suddenly you're down an interviewer, and we're not quite big enough to gracefully rebound and find a new one last minute.

All of which to say: not excuses, but hopefully gives you insight into some of our scaling troubles.