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Ask HN: Has Apple lost its way? Is their decline imminent?

3 points| reach_kapil | 10 years ago

I have been hearing a lot of complaints, issues all around the news and people I meet or talk to about decline in Customer service, brand equity, confidence, brand affinity etc. Are people losing confidence in Apple and with coming devices like watch, car, VR etc from Apple, do you think the decline is going to accelerate?

I used to love apple and its philosophy and products. it is no longer the same company. Its strategies are no different than IBM or Sony for that matter. They have amazing talent which is why they produce beautiful products, but why is then people all around the world are showing pessimism in their direction. has its peak done and gone

Has Apple lost its way?

4 comments

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lsiunsuex|10 years ago

People show pessimism because they fear their size / cash on hand; hate the "walled garden"; love to bet against the big kid on the block.

So I suppose, it's all a matter of who you talk to. The genius bar repaired my years out of warranty MacbookPro for free (failing video card = new motherboard = not a cheap repair) so customer service for me has been nothing but top notch, as it has been in the past.

Love the "walled garden" - everything is getting better at working together and working together more consistently. Side note to this is I have friends who were die hard Android users who all just switched to new iPhone 6/Plus S's

And picking on the big kid on the block - meh - someone needs to get picked on. Google get's it's share - facebook gets beat up on occasion. happens.

So... they're considering building a car, or the watch or whatever. It's not like their hurting for money. Google is into so many products and industries that have absolutely nothing to do with search its dissying.

And what makes you compare Apple to IBM? They have almost no server presence, have never believed in "big iron" server configurations - OS X Server is now just an addon to OS X. IMO, Apple couldn't be any more different then IBM or MS for that matter.

Analysts love to speculate. It's apart of their job. Most of these people get paid to write pro or against Apple. No one knows what Apple is doing other then Apple.

(not defending them. I love Apple products and use them primarily - but people give them more shit then they deserve IMO.)

reach_kapil|10 years ago

You are right. From business perspective they are diversifying and making its bigger and better. Which in all fairness is fine. I was mostly talking about decline in consumer sentiment due to its focus more on selling rather than satisfying customer. I am hearing this from die- hard Apple fans and that is concerning