[timjahn]

This is exactly why I created Donald (http://getDonald.com). So many clients just default to email and don't use whatever project management system you ask them to. Sometimes even your own team defaults to email above all else.

I agree with you that email is a utility at this point that isn't going anywhere anytime soon. I think it's a matter of successfully integrating and organizing email alongside other apps/systems, and I do think that's possible.