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robn_fastmail | 10 years ago

Quite. As my dear colleague said this morning, "hubris" is the word of the day. Still, I'm not sorry we posted it.

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gist|10 years ago

I would honestly like to know the upside to posting vs. the downside. I think there is also a saying for this, something like "don't spit into the wind".

robn_fastmail|10 years ago

Generally, we talk about what we're doing because we're all excited about what we do. It's always been that way for us, and our customers really appreciate the honesty and transparency.

On this particular one, we really did learn a lot and we were keen to share some of that. It's really difficult to run an internet service and we feel we have a duty to try and make this easier, or at less better-understood, where we can.

Our business can't exist with a large diverse network that anyone can get involved on, and we couldn't have got to this point without the knowledge of others, whether that's embedded in the open-source software we run or in the blog posts and emails of other people that figured out hard stuff. It wouldn't be right for us to take and not give something back in return.

There's also an element of defiance in this post too. We got punched in the face. We're not going to respond by hiding in a corner. We're going to say "you know what, fuck you" and we're going to help (and have helped) others to do the same in whatever way we can.