[sp4rki]

Their products are general enough to be easily customized by a couple of devs (or even only one) for very specific use cases. They're also easily integrated with market leading erp software. Companies that already use it for development departments might very well use it to manage most of their operations under a single umbrella application by linking multiple instances.

[osivertsson]

Do you, or anyone else, have personal experience with customizing Atlassian's products?

The customizations I've seen at rather big companies have required multiple devs, many months, and the end result has had some rough edges.

From what I've seen it is also non-trivial to scale their products to say orgs with 500+ active users, granted my experience here is a few years back.

[sp4rki]

Yep, we have a junior dev working on customization and integration with SAP. She needs help every once so I sometimes help her out with the more complicated stuff, but in general she comes out with pretty robust code and the integrations and customizations work as they should.

[modoc]

We have just under 2,000 users in our JIRA, Confluence, Bamboo ecosystem. Customizing things like ticket types and workflows is obviously just point and click. We've also created custom reports, and Jelly based custom event triggers and actions with one untrained person. I guess it depends on the nature of what you're trying to do, but we've found it very easy to customize and integrate.