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Volvo recalls 59,000 cars over software fault

64 points| temp | 10 years ago |bbc.com | reply

65 comments

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[+] superuser2|10 years ago|reply
Why don't any of the luxury car brands (other than Lexus) focus on reliability? It seems so strange that the market is willing to pay ~$40-$80k for a car totally indifferent to its engineering quality. If I were to own a luxury car, I'd want to know its engineering is rock-solid first and foremost. I'd want to be proud of it as a machine not just a symbol. Maybe that's just a techie thing, though.

Volvo has been notorious for extremely difficult-to-diagnose and expensive-to-repair electrical system problems for at least a decade.

[+] corin_|10 years ago|reply
Where is Volvo considered a luxury car brand? Here in the UK I don't know anyone who would call it that.
[+] rando289|10 years ago|reply
I've always thought, if I was rich, I would hire one or more developers who's job was to educate me on software (empowering me), and write and run software I was interested in. Wonder why I haven't heard of any rich people doing that?
[+] awqrre|10 years ago|reply
Toyota had it's fair share of bad software design issues (Lexus is a division of Toyota)...
[+] quicklyfrozen|10 years ago|reply
Putting this kind of safety-related issue aside, the first purchaser probably won't keep the car long enough to have any real problems (at this price level it's probably a lease). Even if they do, the dealer will give them a loaner (and may even pick up the car) so problems aren't much of an inconvenience.

It's much more of an issue for those of us who like to buy several year old luxury cars -- they have become much harder and more expensive to repair in the last 10 years or so.

[+] frik|10 years ago|reply
> Why don't any of the luxury car brands (other than Lexus) focus on reliability

The Mercedes-Benz/Puch G-Class hasn't changed that much since 1979. It's a mid-size four-wheel drive luxury SUV, a real cross country vehicle. Deer hunters, various military, VIPs, presidents and the pope, many use the G-Class.

https://en.wikipedia.org/wiki/Mercedes-Benz_G-Class

[+] hvjackson|10 years ago|reply
Many luxury car shoppers are not that concerned with reliability since they plan on only owning the car for a few years. 3 year leases are common and even those who buy a vehicle outright may trade in long before reliability becomes a real concern.
[+] hyperpallium|10 years ago|reply
I have a theory that software is so hard, that internet startups win simply because they can actually do software, and thereby obtain its benefits.

It's not that the start ups have such disruptive business models; but simply that software is great, and incumbents can't do it.

Web startups are good at software because that's what they focus on, and are selected for. So we're in this strange situation where getting software to do it is more important than doing it. It's the flexibility.

I'm afraid even my anecdatum is scanty: taxi calling is terrible. Uber could only be better.

[+] k-mcgrady|10 years ago|reply
>> ">> The glitch had been reported by drivers of new Volvos who said the engine could cut out without warning, creating a brief absence of steering and braking."

Do they just mean the power steering cuts out and brakes lose hydraulics? Because there's a pretty huge difference between that and 'a brief absence of steering and braking'.

[+] grogers|10 years ago|reply
My power steering went out once. The car was drivable, but just barely. Likewise if you've ever pumped the brakes while the engine is off, you know that braking power drops to almost nothing.

If that happened suddenly on the road 'loss of steering and brakes' is exactly how I would describe it. Sure it might not be completely accurate, but it is definitely a dangerous situation whatever you call it.

[+] sbd01|10 years ago|reply
Still, losing those functions is an issue. When it rains, my old Town & Country's power steering stops working and turns become difficult. I would hate to be driving and suddenly have it cut out on me, say, when I'm making a turn, or even just switching a few lanes.
[+] swiley|10 years ago|reply
Critical firmware must be open source and public by law. Especially as it continues to take over more control of things like cars.
[+] FreedomToCreate|10 years ago|reply
With cars essentially becoming computers that hold your life in there hands, its going to be interesting seeing how software development strategies evolve to build software rapidly but without the fall back of knowing you can simply send out a large firmware update to fix an issue. Cars can't afford to be stuck parked because someone made a small coding issue that got pushed before it was caught.
[+] Animats|10 years ago|reply
Jeep had a very similar recall. I have a 2007 Jeep Wrangler, the first year of the major redesign. This was the first Wrangler with modern electronics, including stability control. In the first year, there were three recalls for software updates.

The worst one was a tendency for the system to crash while going uphill at slow speed in hot weather. The crash caused the engine to quit and restart, the dashboard would blank, light up for self-test, and reset, the transmission would downshift, and the CD player would stop. However, everything did recover within one second. That sounds very similar to Volvo's problem.

[+] benaston|10 years ago|reply
I'd double check the emissions readings before and after this "bug fix".
[+] mstade|10 years ago|reply
I've rented a Volvo V70 for the weekend that sounds like it's just the model that they're recalling. So far, no issues, and given the ice patches on the road today I'd hope it stays that way. It's a pretty cool car otherwise, lots of nifty features to make driving easier and safer, like adaptive cruise control, lane warnings, dead angle warnings, automatic break (at low speeds) when detecting obstacles, like a car suddenly stopping ahead. If this thing would steer by itself I wouldn't have to do anything – if this is the way of the future then sign me up!
[+] mstade|10 years ago|reply
Update: I'm still alive, and the car returned. Never had an issue, so I guess the model wasn't affected or its not easily reproduced in the kind of casual cross country driving I did.

Regardless – great car, 10/10 would rent again.

[+] andreif|10 years ago|reply
We had a similar issue about half a year ago while driving 2016 XC60 D4 (i.e. 4 cylinders) on a highway. I guess they'll have more cars to recall.
[+] augustl|10 years ago|reply
The D4 actually have 5 cylinders. All the DX motors on the XC60 has, the difference is in the cc.
[+] pmarreck|10 years ago|reply
I'm sure the dealers are excited as hell about this (and non-software-updatable-over-the-air cars in general)
[+] newjersey|10 years ago|reply
At least one of the configurations of the 2012 Ford Focus/Fiesta transmission had issues. The mechanic at the dealer agreed it was a problem. Ford never acknowledged their fault as far as I know. A firmware update about a year later seemingly fixed the issue. Why wouldn't they acknowledge the issue and tell people they're working on it? Liability issue?
[+] quicklyfrozen|10 years ago|reply
I'm sure they are -- it's a nice little profit center for them (without even requiring any inventory).
[+] y04nn|10 years ago|reply
Is there any coding standards like in aviation (DO-178) for cars?
[+] airplane|10 years ago|reply
I don't know too much about vehicle side of things but my understanding is the following:

MISRA is not on the same level as DO-178. DO-178 covers a lot of ground, from testing, documentation, requirements, that sort of thing, and it's made by a government agency which enforces it during certification, where every single hardware and software component in the aircraft related to flight operations is certified individually. So you will actually have engineers from the FAA sit down and look at code coverage, how requirements are written, how they map to tests, see if the tests cover a lot of cases in your requirements, see if the code implements the requirements, that sort of thing.

MISRA on the other hand are treated like guidelines that car manufacturers generally want you to meet when you deliver them a vehicle component.

There is the Federal Motor Vehicle Safety Standards you have to meet on a vehicle as a whole, but I do not know if they have to prove that they meet the following during a formal certification process. http://www.nhtsa.gov/cars/rules/import/FMVSS/

So as far as I know, there's big approval process at the end for vehicles, while there's a formal certification process for all components in an aircraft, as well as a big approval process at the end for aircraft.

Someone please correct and fill in the blanks for the vehicle side of things.

[+] kwhitefoot|10 years ago|reply
Yes, MISRA, but it doesn't help if it isn't followed which seemed to be what was discovered when the Toyota code was examined.

And as there is no way to see the source or replicate the build process no one can easily tell if the guidelines have been followed.

[+] cju|10 years ago|reply
The scope is not the same as DO-178 but the nearest would be the Function Safety norm ISO 26262.
[+] cmurf|10 years ago|reply
Buy used. If you have a healthy budget, give it to a shop for an overhaul/rebuild, new upholstery, paint, etc. That'll still cost less than new, and no computer b.s.
[+] mikeash|10 years ago|reply
No computer BS, and none of the safety improvements made in the intervening time.

I don't understand why some people say that they prefer older cars because they're afraid the computers in newer ones will get them killed. Cars are overall much safer. Buy your older car, and sure, the computers won't kill you, but if and when you do crash it may well kill you where you could have walked away from it in a newer car.

[+] superuser2|10 years ago|reply
You're going to have to go back quite a while (pre ABS, pre airbags) to find a car with no engine computer.
[+] tonyferguson742|10 years ago|reply
How is this possible? How can such a massive car company make a mistake like this ..
[+] tehlike|10 years ago|reply
Surprising that OTA is not gaining adoption in the automative industry.