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pwinter28 | 10 years ago

It's really important to have a plan for this. We were not prepared and got blindsided and it took basically the whole teams effort for a couple of days before we systematized it.

Here is a direct quote from the guy who set up and manages our customer service system "be meticulous but also efficient".

The best platform we've used is "Front" also a YC company. Clean and super fast interface.

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gabsong|10 years ago

That's great. Thanks for the sound advice -- we'll also look into it :)