[udhan]

As almost everyone is using twitter now a days for some sort of customer support I am wondering why twitter isn't monetizing that aspect. Provide businesses better tools and applications to manage support and charge premium. Similar services can be offered to govts as well.

[Animats]

That was kind of a fad a few years back, but many companies have backed off from it.[1][2]

[1] https://consumerist.com/2012/12/06/charter-ends-twitter-and-... [2] http://time.com/3916355/social-media-customer-service/