[blakewatters]

Blake from Layer here: We are forthright with all our customers about our current deployment configuration and the roadmap timelines for evolving into a deployment with higher availability characteristics. There is real complexity in operating a system such as ours in a widely distributed configuration and like any other company at our stage we regularly assess risks and make trade-offs. Sometimes we get things wrong.

We are very sorry to all our customers for the downstream impacts their businesses. We came up short and are doing everything we can to make it right.