[54mf]

"The difference between an average support person and a really great one can be millions of dollars of revenue. But they are paid peanuts because it's women's work, not like the manly engineering which obviously creates more value... nevermind that novice engineers often create negative value by creating liabilities that can cost the company millions, while still getting paid more than the highest paid customer support people."

Spent a few years doing community management / customer support. This is _100% correct_. Oh, the stories I could tell. The role is critically important, and terribly, horribly underpaid. I went back to web development because, even with a 3-year gap in my resume and taking a non-senior role, I was still able to make 50% more.

[passiveincomelg]

I think I would actually enjoy doing customer support. Maybe this pay gap doesn't exist for companies hiring "Customer Success Engineers"?

[Spooky23]

Well paid customer support people are called salesmen in a solutions focused company.

In this age of metrics and micromanagement it is rare, but in olden times key vendor salespeople were really an asset to past employers.

Unlike support people, they are a revenue center, so when they say "This needs to be fixed or it puts $X in quarterly revenue at risk", it gets fixed.