I called and talked about a rep about an issue with my Nexus for months and Google did nothing because of a software and/or hardware issue their engineers couldn't figure out. They kept saying they will look into it and sending instructions to do this or that. Month after month... Finally 4-5 months in, the phone stopped working all together and they sent me a replacement. Nevermind their 14-day return policy, any other company would have sent me a replacement. Now they have lost me as a Project Fi customer, and I surely won't take a chance on another Nexus phone.
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