[akama]

This is actually my experience as well. I've stayed in Airbnb ~5 times and had 3 of them be awful. 2 of those 3 just didn't have apartments for us when we showed up and the last one had the power/water get cut for not paying bills. Airbnb's customer support is very slow and is radically different based on what agent you are talking to. In addition, Airbnb appears to have a problem keeping customer service records. I've called and had a discussion with customer service and then called back ten days later and they had no record of the first call and refused to believe it happened.

I've been a guest and a host for airbnb but I have been treated awfully by airbnb which is sad because I like the service and the past two years I have spent 80+ nights in hotels/airbnbs.