[dendory]

Being part of design meetings, it's amazing how many endless customizations and workflow adjustments people like project managers and consultants like to request for a new piece of software. But when it comes down to it, most users don't want a complex, hard to understand interface that has so many features it's supposed to improve everyone's productivity. Most people want to use their spreadsheet, their Outlook calendar and their IE browser. Not because it's best at the task, but because that's what they know and are used to.

[bottled_poe]

Of course users don't want anything complex, and if the resulting custom software makes a task more confusing and error-prone than a spreadsheet, the developers and designers have failed.

Instead, I read this comment as meaning a few different things:

1. It is difficult to get users to try something different.

2. Most users don't comprehend the limitations of the software with which they are already familiar.

[loqwe]

> most users don't wan ... so many features

mmm. which features do you want?

and you over there, which features to do you want.

and you, in the corner?

It adds up, doesn't it!