[gmisra]

FYI to S3 customers, per the SLA, most of us are eligible for a 10% credit for this billing period. But the burden is on the customer to provide incident logs and file a support ticket requesting said credit (it must be really challenging to programmatically identify outage coverage across customers /s)

https://aws.amazon.com/s3/sla/

[primitivesuave]

The 10% savings of ~$10 does not compare to time/potential business lost, but thanks for the tip :)

[mabbo]

> potential business lost

My startup's op team had a great discussion today because of this that basically boils down to "if we hit our sales goals, an incident like this a year from now would end our company".

Looks like our plans to start prepping for multi-cloud support will be a higher priority.

[machbio]

thats for below 99.9% - they are at 99.997% .. you are never getting that 10% credit..

[christop]

0.1% of 28 days is 40 minutes, so it seems likely to happen.

[joatmon-snoo]

You got your orders of magnitude wrong ;)

    99.9964583 = 100 - 153/(30*24*60)
    99.6458333 = 100 * (1 - 153/(30*24*60))