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Had the same problem a while ago with our saas product. We receive dozen of requests each week, and except a few exceptions (bigger things that we are already building anyway), most of them are pet peeves and very specific to single customers.

Long story short: we ended up writing our own solution, with a twist. Each week we assign votes to customers, unused votes expires after a while, and quantity of votes is function of customer value and seniority.

Let's be honest: a customer on the free plan or during the trial, that makes tons of request, cannot be weighed the same as a customer which has been with us for 3 years already and is on the biggest plan. A request from the latter is a serious thing for me... a request from the former not so much!