[qaid]

It sounds like you tried to do everything yourself online. The biggest benefit (IMO) of Chase Sapphire cards is that someone picks up the phone as soon as you call (in most cases). I always start my price/return protection claims with Chase this way.

I recently returned a pair of earphones that gave me buyer's regret. I called CSR, filled out a form, emailed it back to them, and shipped with my package upon their approval. In a few weeks, I got the full $300 back as a check. Not quite 48 hours, but my experience has almost always been good. Even when I claim for a few dollars.

[rkho]

Chase's immediate live human customer service gives it a nice edge against Amex. However, I dislike calling in when I can do things online in what should be a faster manner.