[builtinbuffalo]

We've created a patient feedback software (http://www.repcheckup.com) that allows doctors to automate their patient feedback by sending email and text rating/review solicitations.

On average, less than 5% of all patients seen will leave feedback. When prompted, we've seen this jump to 10-15% of patients seen, although we do have a few who have much higher conversion ratios.

(This is likely due to the doctor introducing the feedback concept at the end of the consult.)

What has been most interesting to see, contrary to the story, is that most doctors and healthcare professionals are still on the fence about implementing these sorts of feedback loops.

We find often times that buy-in does not occur until the professionals can see "comparisons" as to how others are doing.

There are also a ton of hurdles to implementation of these types of feedback loops, due to HIPAA and other requirements that often makes things near impossible.

This makes the whole thought of introducing this into a practice daunting for some and that's why usage of feedback loops like these are not already widespread.

Hopefully, as legacy practitioners give way to a new generation of medical and Heath professionals, patient feedback will be more widely solicited and used.