[marhaban]

I have to hand it to Kyle. That's just how we roll on 3rd shift!!! But on a serious note, I suppose this just shows that customer service is quite a difficult thing to balance. I recall seeing some similar interactions between 37Signals and their customers as well. If you build opinionated software then unfortunately not all opinions agree with yours. But how you handle the exchange of opinions is quite a fine art.

I particularly like this line "We don't deal with communication problems on GitHub, we deal with technical problems."

ok...I'm done with my break. Time to go deal with those damn customers again. Can you wake me about 15 minutes before 1st shift arrives? I need to prepare the handoff report for the EMEA guys. :)