[blazamos]

VP Ops at Coinbase

We are trying to scale our support team as quickly as possible. Wish I had a better answer for you. https://blog.coinbase.com/improving-customer-support-139d99e...

If you still need help with your issue, send me an email (in my profile).

[wastedbrains]

biggest thing you need to do to improve support is stop sending mailings from a no-reply email address. Replying should create a support ticket automatically if the email it came from is associated with an account. Further verification could be required depending on the request.

[tehwebguy]

> stop sending mailings from a no-reply email address

This should be a general rule for the whole internet.

[97s]

Thank you for saying this. I feel like this is a major problem with a lot of services. If they care that little to send me an email from a no-reply then how do they expect to keep customers who want to reply to the same person. There is absolutely nothing more frustrating then having 5 different people work on a similar ticket and repeat yourself over and over.

[will_brown]

I saw your 3 month remote support contract position, I'm a lawyer in Miami working on my own tech projects, and would be interested in this type of temporary remote work with Coinbase while I hopefully get ramen profitable.

if appropriate forward my LinkedIn to the right person: https://www.linkedin.com/in/willbrownesq/

[simonebrunozzi]

If you are a lawyer, you should line up tens of unhappy Coinbase customers and start a class action.

[reefoctopus]

There is an application and short quiz here: https://www.coinbase.com/careers/6848?locale=en-US

[tombot]

A lot of the issues I've encountered (which were simple card verification errors due to addresses change) could have been easily solved with better Error messages, FAQs and staff training. Instead tickets go into a black hole, you wait 6 hours and get a boilerplate response.

[tmat]

your team is to dumb to be in charge of other peoples money.. Bought cannabis seeds(in a legal state) with coins I bought at coinbase(sent to another wallet, then purchased..) 3 years later I get an email saying my account has been closed due to purchases I've made... LOL coinbase can go to hell.

[pc86]

> to dumb

Okay

[sowbug]

Posts like this one are amazing in their lack of awareness. Let us know when you find the contingency lawyer willing to represent the thin slice of people who (1) desire decentralized currency, but (2) choose a centralized exchange to store their currency, then (3) ignore that exchange's warning to withdraw if they cared about a specific, then-unknown outcome, and finally (4) appeal to the very same centralized authority in #1 to rescue them from the consequences of their own inexplicable laziness.

Especially if BCH goes up in value by the time Coinbase adds support. Will you pay them a management/performance fee for the money they made you by protecting you from yourself?

(Or are you just a rabble-rouser who never had any funds on Coinbase to begin with?)