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enkay | 8 years ago

The only advantage Braintree has is Paypal support.

I haven't checked on Braintree lately, but the few times I've had to talk to the Braintree support or sales team, they've been very unhelpful.

If your business is not the size of AirBnb they make it clear they don't really care about having you as a customer. And that's even if you process a few millions a year.

If you're outside the US, have fun signing up and jumping through hoops. If you're building a marketplace, your users will have to jump through the same hoops just to start accepting payments.

While Stripe isn't perfect either, they are a lot friendlier and helpful when you speak with them. They also have Stripe Connect and self-signup which makes it much easier to build a marketplace.

I'd rather use Stripe for credit card processing, even if that means dealing with Paypal's bottom of the barrel APIs directly to add Paypal payments. That's how bad Braintree support is.

Maybe they've gotten better and this is out of date, but based on past experience, I don't really care to find out.

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