[iguana]

I'm basically a twilio engineer now. I do a lot of telephony, but no one wants to run and scale their own stack, so everyone ends up building against REST apis. Twilio has some of the best features around reliably placing calls, sending texts, and the most enjoyable developer experience of any api I've ever used, including outside of telephony. I've built a 100% serverless contact center, among other things. Twilio Sync RT infra is also fantastic. Their WebRTC service was total shit through 2014 but is better now.

[lucasverra]

I've heard it's not the best solution in Europe. What can you tell about it ?

[malloryerik]

Would you use their WebRTC offering, or is there a better alternative?

[iguana]

Sure, I'd use it, but under the following conditions:

- wired ethernet

- lots of guard code that reconnects failed calls

- customer is aware they will not get 5 9's or even 3 9's.

Typically using WebRTC means a significant cost savings, so it may or may not be worthwhile to build out the additional stuff needed to make it work.