[vintageseltzer]

My firm has been grappling with outsourcing the transcription of sensitive internal communications for years.

Our weekly sales calls are done over teleconference, but not everyone can attend. Obviously, a lot of information that we don't want to be public is shared during these calls, like sales figures and client status reports. The calls can last anywhere from 30 minutes to two hours.

Right now, our copywriters in marketing transcribe these calls, which they are not happy about. It can take half a day or more to transcribe one call, and it's not the best use of their time. Although they rotate each week, it still takes up a significant amount of time and is not really part of their job description.

Our COO does not want to use an external service to outsource this, as she is concerned about leaks. The fact that many transcription services exist where an NDA must be signed does not mitigate her concern. However, she also does not feel like hiring a full-time transcriber is worth the cost.

The copywriters have tried automated transcription tools but they are not good enough.

I have no idea how this can be solved except for hiring a full-time transcriber ...

[jbob2000]

Listening to a tape and writing down what you hear is entry level work. You’re wasting more money sitting on the fence about this than you would by just hiring a college student at $15/hr.

[Spooky23]

Look at your state’s procurement website and figure out who does their court transcription.