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As Discord nears 100M users, safety concerns are heard

125 points| colbyh | 8 years ago |polygon.com | reply

165 comments

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[+] amk_|8 years ago|reply
IMO its origins in the gaming community, and all the moderation features that grew out of it, make Discord a much better fit for open source communities than Slack. For example:

- Individuals can block and report other users

- There are tiered mod levels

- Per-community pseudonyms, but a single account makes it easier to track bad actors

Markdown support, including syntax highlighting, is actually better in Discord than Slack already, too.

If you haven't checked out an OSS community on Discord yet here are a few:

- https://www.reactiflux.com/

- https://chat.vuejs.org

- https://discord.gg/reasonml

[+] scrollaway|8 years ago|reply
Absolutely agreed.

I run three Discord servers:

- A tiny one for my company, which we use much like one would use Slack within a company, including voice and video chats.

- A medium-size one for the open source community around the company. It includes project-specific channels (three-way mirrored between Gitter and IRC thanks to the wonderful Matterbridge: https://github.com/42wim/matterbridge/), general channels, voice channels etc.

- A large (20k users) one for our company's (gaming-centric) userbase.

Discord is a fantastic tool that adapts to all three situations very well, scales really well from 4 people to 100k people. Its DM/friendslist system scales a lot less well, but is still very usable with 100+ DM channels. I have even created a personal (private) Discord server where I'm keeping a journal of what I work on, inspired by a HN post the other day (https://news.ycombinator.com/item?id=15823599).

Discord is scalable messaging UX done right. I'm a huge believer in what they do. (Yeah, if only it were open source etc, I get it; different problem, different story)

I much prefer it over Gitter for open source chat (Gitter's only real advantage is how well it integrates with Github). And IRC is... well, not in a good state today. IRCCloud.com does wondeful work but they're small and it's just not enough.

I just wish Discord would get phonecall support, but that part is probably not going to happen. It's doable with a bot though. PhoneCord (https://www.reddit.com/r/discordapp/comments/6hlesz/anyone_e...) used to do it, they were shut down because of the obvious abuse implications but I'd really like to hook up Twilio with Discord in a bot for my company, internally, so we can do phone conferencing from it.

[+] ploggingdev|8 years ago|reply
> its origins in the gaming community

Anyone know how they gained traction in the gaming community? Their wikipedia entry [0] says they had a game development studio which developed games that were not successful, then they start developing Discord and successfully launch on reddit. How did they promote on reddit given reddit's aversion to self promotion? Maybe ads? Would love to learn more about their early days.

[0] https://en.wikipedia.org/wiki/Discord_(software)

[+] gravypod|8 years ago|reply
One thing discord fails at accomplishing is voice activation in their web browser client. If anyone from the company is reading I will gladly write you a python/scipy program that will do the correct real-time DSP for voice activation if you implement it into your platform.

It's a window, an fft, a filter around a primary frequency range, an integration, and an N second timer since the last time the audio crosses the threshold.

Discord's current implementation drops in the middle for words! It's crazy.

[+] Vishnevskiy|8 years ago|reply
Is this only in our web client or also in our desktop client?
[+] dwrtz|8 years ago|reply
What's wrong with push-to-talk?
[+] mikkelam|8 years ago|reply
I my startup company our dev team is pread across paris, copenhagen, dubai and beirut. We with struggled using slack and skype for communication but have recently went for discord, it really boosts the morale and connects the offices in such a cool way. Always being able to talk in a voice channel is just amazing, and everything works incredibly smooth.

You can even video chat if you make a group call outside of your channel though

Would recommend for other small companies in same boat

[+] joshmn|8 years ago|reply
Similarly, some time ago I ran a team of 9 through Ventrilo (TeamSpeak alternative) after we struggled with Skype and IRC. It worked great, but we missed text for historical reasons; to supplement text we whipped up another IRC channel.

Discord really hit it off with gamers giving them the chat application they want (such as Steam, Battle.NET; formally Xfire) with the VOIP they used in conjunction. It's really an amazing product (who says Electron doesn't work?!) — I'm hoping they can stay around for a long time.

[+] lewisl9029|8 years ago|reply
I feel it's unfortunate that they couldn't also extend the channel paradigm to video, where anyone can at any time pop in and out of topics that they're interested in. Voice channels was the main appeal of Discord for me in a team setting.
[+] sandGorgon|8 years ago|reply
Discord is the messaging system that I will gladly move to and pay for if only they agree to implement a few enterprisey features (especially around permissions and video chat).
[+] Cyph0n|8 years ago|reply
Discord is blocked in the UAE as far as I know...
[+] NelsonMinar|8 years ago|reply
Discord's come a long way on this stuff. About a year ago they started getting used by hate groups for organizing and I was worried the platform would get taken over by bad people. I don't know that they've solved all the social problems but at least they're making an honest effort.
[+] casione|8 years ago|reply
It's used by all kinds of groups. Developers, gamers, but also left and right groups, etc.

I don't understand what the problem is if someone who supports something I don't like (be it alt-right, liberal, whatever) uses the platform, as long as he doesn't bother me personally :/

(My account was just banned by sctb for this ;P)

[+] brightball|8 years ago|reply
It's cool seeing an Elixir company have such explosive growth.
[+] schwap|8 years ago|reply
Interesting that 2 success stories in this space (the other being WhatsApp) are built on Erlang/OTP.
[+] sergiotapia|8 years ago|reply
Elixir is part of their great performance! Their engineering blog is really interesting and full of neat information scaling Elixir (which is really hard to find since Elixir scales for a VERY long time).
[+] desireco42|8 years ago|reply
I forgot about that part, but that just makes them even more dear to my heart.
[+] dbg31415|8 years ago|reply
I started using Discord to game. Then pushed it out to some of my clients. It's great. Webhooks make it so I can replace Slack. Voice chat makes it so I can replace Slack / Skype. The ease of use, the voice channels... it's all so simple. Push to talk, who doesn't love that? Discord has been strong out the gate, much faster at getting features polished than any competitor I've seen.
[+] desireco42|8 years ago|reply
Discord is awesome! Very easy to use, easy to connect with other player in the clan and organize events and raids. Also easy to sneak in other clan rooms and negotiate switch and maybe even snoop a little.

I really like it a lot and I was always wondering why it is not used more in business setting or for coordination in teams, because it could totally do that and it is ligher solution then slack or god forbid hipchat.

[+] wbond|8 years ago|reply
The Sublime Text community has adopted Discord as the predominant real-time chat platform. Initially I was skeptical, but it has worked out fairly well. IRC suffered from not being very accessible for many, and not having rich formatting nor history scroll back. It is nice not to have the gated access like Slack does.

Granted, I don’t think we’ve got more than a couple of hundred users on our Discord server, but it has been serving the core group of contributors well.

[+] z3t4|8 years ago|reply
> "It's time to ditch Skype and TeamSpeak"

Why is this still not a solved problem ? Why is there no free open source Skype alternatives !?

[+] gsich|8 years ago|reply
There is. Matrix, Mumble, IRC, jitsi ...
[+] brendyn|8 years ago|reply
It's interesting seeing a post about censorship in China on the front page with many concerned HN posters, while under it is a post about Discord gaining many users where none of the comments point out the most important thing:

Discord is proprietary software, meaning users have no practical capability, or legal right, to study, modify, or share the code, and it is a centralized service. Thus Discord can be used for censorship and surveillance at a moments notice, and the only power people have is to not use it. Such large software systems take a lot of time and effort to create. Network effects and motivated complacency make it unrealistic to simply wait until something bad happens before switching to a freedom respecting software.

Discord should be rejected outright simply for being proprietary, but software that is used for communications and forming communities have even stronger reasons not to be locked down and controlled by any one entity.

[+] taohansen|8 years ago|reply
try bringing up this argument with any of the reddit communities for meditation, Linux, or communities you'd expect to make ethically informed choices about the software they use and support. you will not be well-received.

for whatever reason, people have these shield-walls up against criticism of the software they use every day. it points to a double-think that allows people to engage in ethical practices (meditation) while blissfully continuing to neglect the activity of living ethics (which is the only true meditation). if one doesn't inform the other, you're doing it wrong.

it's deeply troubling.

[+] herbst|8 years ago|reply
I mod a community around anonymity and have to explain exactly this at least once a month. There is no reasonable way we could trust such a software for anything related to privacy, anonymity or free speech.
[+] falcolas|8 years ago|reply
This bothers me too, especially since many communities require you to integrate it with other platforms too. Want access to N channel? Connect to Patreon to prove you contribute. So many integrations, so many communities controlled by a single entity. Oiy.

And this doesn’t even touch on the attention cost... it gets stupidly demanding of your attention with all the @ mention options. If you’re part of more than one community, you had best prepare to be quite liberal with the mute feature.

[+] AlphaSite|8 years ago|reply
The front end is well document, so you can trivially implement a client.
[+] philtar|8 years ago|reply
Your opinion should be rejected outright for offering no alternatives.
[+] atc|8 years ago|reply
Discord won many people over simply because it was such well written software, and that continues today.

Its proprietary nature has always concerned me too, as well as what they're doing with the data (i.e. assume they're reading & listening to everything).

What they mustn't do is forget how quickly they grew and the underlying concept that enabled it: people will flock to different messaging platforms quite easily (Teamspeak to Discord is a great example) which means Discord can lose just as quickly as it won.

[+] jaxondu|8 years ago|reply
Am I the only one who finds Discord iOS unusable due to the small font which is not changeable? Also the font color is of low contrast whether you in its light or dark theme.
[+] Tomis02|8 years ago|reply
I wonder how much Discord had to pay for this ad.
[+] thomas_howland|8 years ago|reply
It appears by "safety concerns" the author means "right wingers might be able to chat on the platform". I'm not sure Discord wants to put themselves in the position of weaponizing their platform to suppress particular kinds of private political speech.
[+] hsod|8 years ago|reply
Where are you getting "right wing" from? I saw this:

> “Raiding and spamming is explicitly against our Terms of Service and Community Guidelines,”

[+] AFNobody|8 years ago|reply
More or less, yes.

Fringe political views will get you permanently blocked by Discord and/or Twitter.

I'm not a right-leaning person but even the concept speech should be free and uncensored if you aren't enabling a crime is an issue.