[WillyF]

I live less than a five minute walk from a Whole Foods (Chicago - North Ave), so I shop there quite a bit even though I'm not a huge fan of the store. While I haven't seen empty shelves like the photos from the article, I have become frustrated by how often they are out of the items that I'm looking for. Four or five straight trips they didn't have rosemary, and it took a third trip and asking someone who was stocking vegetables to get parsnips (requests from previous trips resulted in "Sorry, we're out"). The last time that I shopped there, they were out of maybe 5 of the 6 things that I was looking for. My wife and I agreed that this was one of the more useful Business Insider articles that we've read. It's not a great article, but it answered a mystery that had been bugging us over the past few months.

I seem to remember that the Whole Foods employees who would check us out used to always ask, "Did you find everything that you were looking for?" I haven't heard that in a while. Maybe that's related to the changes in stocking?

[phkahler]

From the article:

Order-to-shelf "has transformed the inventory levels that we have in the back room, essentially clearing them out so that we're mainly focusing on what we call our never-outs, the key items that we need to have in stock all the time in our stores,"

If your item isn't on the "never out" list I suppose they don't really care about gaps in availability. The problem with that isn't just customer satisfaction, people will be forced to go somewhere else when they're in need, and that will hurt loyalty and keep people looking at alternatives.

[Jemmeh]

Whole foods has a lot of very niche specialty food. That is what they are probably scaling back on.

For example there's a small organic food store near my house that no longer sells cocoa butter because it's very expensive and rarely purchased. And it's more common now, but I used to have to go to Whole Foods foods for things like almond flour, coconut flour, dairy-free products, and gluten-free products. (I used to date someone with digestive issues.) It was nice to be able to buy them somewhere instead of having to special order it online. But I can't imagine they sell nearly as much of those foods.

[robryan]

Here in Australia if a supermarket was regularly out of things that they normally stock I would shop elsewhere. Are people in the US more accustomed to going to multiple shops to get groceries?

[nkrisc]

> I seem to remember that the Whole Foods employees who would check us out used to always ask, "Did you find everything that you were looking for?" I haven't heard that in a while. Maybe that's related to the changes in stocking?

Lest they remind you that you did not...

[gist]

> "Did you find everything that you were looking for?"

They don't do that at the store I go to anymore either but it has nothing to do with inventory (which as I mentioned in another comment is the same as it's always been). Could be that they just discovered that it had little upside but some downside. As a customer I sometimes get annoyed being asked that question all the time.

[notatoad]

i've always wondered who actually answers "no" to that question.

If i've made it to the checkout, i've made the decision that i've found everything i'm going to purchase today. even if it wasn't everything i originally came for. If i needed help finding something, i would have asked for help before i got to the checkout.

I'm not going to stand in line at the checkout only to not actually check out, and hold up the line behind me while the cashier helps me find something.