[pizzetta]

They have probably worked those issues out by dogfooding this internally already, don't you think?

It's not like they just thought it up and didn't test it out internally as they are wont to do. Those issues were likely discovered and have mitigation. Googliness only gets people to be nice to a point.

[pavel_lishin]

> They have probably worked those issues out by dogfooding this internally already, don't you think?

They absolutely could not work out the problem of being, e.g., abused by a driver, internally. By being employees of the company that provides the service, they have an automatic customer service hotline by way of HR.

If I catch a ride to work with my coworker Jeremy, by using a company-supplied app explicitly for us to test, and Jeremy gropes me, you bet your ass HR is going to hear about it as soon as I hang up with the police department.

[pizzetta]

You make a good point. However, you imply that the watchful eye of HR would prevent this happening and yet Google is not sex-crimes free. I grant that it may show up in lower numbers but these things will show up in a years-long program.