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Uber Bike – A New Way to Commute or Explore

264 points| brendannee | 8 years ago |uber.com

289 comments

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[+] mmahemoff|8 years ago|reply
There's a lot of room for improvement over the new wave of bike startups.

I had shockingly bad experiences with OBike - extremely inaccurate locations for their bikes, broken seat, zero response from support when I explained I couldn't lock the bike, and apparently no restrictions in the whole country, so bikes end up all over the country as well as in people's residences or workplaces (not to mention canals and rivers). They dumped hundreds of bikes in central London and a couple weeks later there were none at all.

Mobike seems like they have their heads more switched on, but the seat on current models is so low that their bikes (in London at least) are barely usable to anyone at average adult height or above.

The official London scheme aka Boris Bikes is still the best, but restricted to central London. The docks have three downsides over the newer model - (1) docks can get full and (2) you still have the last-mile problem walking to/from the dock (3) if unfamiliar with your destination, your ride ends hunting around for a dock to park in or you have to plan ahead and remember where to park ... even then it might be full.

One good thing though is they apparently move bikes around in vans to help fill capacity (mainly because commuters move them central in the morning and away again at night). I don't think the new wave of bike startups expanding to new cities every week are hiring drivers to move their stock around.

[+] dschep|8 years ago|reply
In DC we also have JUMP (tho this Uber integration seems to be SF only), in addition to ofo, spin, mobike & limebike. And in my experience JUMP doesn't suffer from the majority of the issues the other dockless providers do. Their bikes are much higher quality and lock to something. This quality comes at a price, so the provider is more invested in bikes remaining in operation, whereas the other providers' bikes are so cheap that the companies treat them as disposable leading to most of the problems.

Re: vans -- dockless providers do this too (at least in DC, where they're required to)

Edit: and since this is HN, I've gotta point out that JUMP is also the only dockless operator in DC with an easy to use & publicly accessible API.

[+] toomanybeersies|8 years ago|reply
OBike has been a shocking failure in Australia. Not necessarily from a business perspective, but from an environmental one.

Because they aren't physically locked onto anything, it has become a game to see what stupid place you can put an OBike. Recently they fished a couple of dozen out of the Yarra River. People think it's amusing to just abuse them. Half of them have the wheel lock broken off them, so they're free to ride.

I think it's an Australian culture thing, there is a lack of respect for property. OBike seems to work a lot better in Singapore, where people have respect for property.

[+] rahimnathwani|8 years ago|reply
"you still have the last-mile problem walking to/from the dock"

If you have to walk the last mile, how can this bike scheme be 'still the best'?

This is unfathomable to me given that in Beijing, where I live, Mobike and Ofo are primarily used for short journeys, and many of those start/end at a subway station. i.e. these bikes are primarily used for last-mile/first-mile.

Oh, and not sure about how they operate in London, but in Beijing both Mobike and Ofo have moving bikes around in vans as a key part of their operating model.

[+] icebraining|8 years ago|reply
Regarding the full docks, Hamburg (StadtRAD) has a nice system: you still have to go to a dock, but if it's full, you can lock it by itself and leave it there. Having previously tried JCDecaux's system in Paris and Brussels, it was a pleasant surprise.
[+] mattbessey|8 years ago|reply
In addition to the other commenters phone rebuttal, for only £3 you can buy a fob that seems to work much like an oyster card for the bike system. I can't say I've tried them yet, but if it allows auto-top up like oyster, seems more convenient than even a smartphone app!

https://tfl.gov.uk/modes/cycling/santander-cycles/register-f...

[+] bdamm|8 years ago|reply
I loved riding OBikes around Singapore when I was there for a week last year. They seemed to cluster in surprisingly useful places. However, the difficulty they are having with maintaining the fleet quickly became clear as I'd wander down the street to test bike after bike to find one that had working pedals, seat, and handlebars.
[+] jackpeterfletch|8 years ago|reply
I think the Boris Bike system is fantastic (I commute on one everyday, !£90yr!), and actually think the dock model is best.

I think this is shown by how much they get used, every dock I go by probably sees a full rotations of bikes every 2 days!

The problem with the others, is that the allure of being able to leave your bike anywhere is instantly wiped out by never reliably being able to know where one will be, which also causes issues in distribution.

You cant efficiently redistribute bikes that don't congregate, and in order to be able to find them and not loose them, they need extra electronics, and batteries, and security features. OBikes location is bad because it trusts the location that your phone thinks its in.

A dock being full (or empty) is an relatively uncommon inconvenience for me, but the docks are extremely dense (there are 3 within 1-2 minutes walk of my office, and about 4 1-5 minutes walk from my house), and to help with this, the App they provide will show you the closest stations, as well as how full those stations are. Because of this its never more than a 5 minute issue.

My only complaints are, they're a little heavy, though the hardware is 'good enough' to compensate for this. More councils need them installed (I heard this is just an issue of councils not wanting to pay the fee just yet). And I think they should increase the first cost tier to 40mins, that would make it cost effective as a commuter for alot more people.

My regular routes are Angel->E&C (~22mins), and Angel->Primrose Hill (~15mins)

[+] nothrabannosir|8 years ago|reply
Fully agree re Boris Bikes. They’re a delight, and great complement to other modes of transport on a lengthy commute.

One “hack” that easily doubles the convenience:

> (3) if unfamiliar with your destination, your ride ends hunting around for a dock to park in or you have to plan ahead and remember where to park ... even then it might be full.

Citymapper[0] has a live view of all docking stations and their occupancy. Without this, you can go absolutely mad.

[0] ubiquitous transport app in London.

[+] anonu|8 years ago|reply
NYC's Citi Bike started out terribly. But they've improved in leaps and bounds since inception: Better bikes that are rarely broken (some with the really cool NuVinci continuously variable gears), better app, more up-to-date stats on available bikes and docks, good manual rebalancing and community incentives to rebalance (Bike Angels), valet at crowded stations.... to name a few improvements.

They've had to raise their price almost every year - but at $180/year its still a steal.

When Uber came to NYC I (wrongly) thought that it wasn't going to have such a great impact because of the sheer number of yellow cabs that were never that far away. My initial feeling about Uber Bike if it comes to NYC is that it would be great - and help boost bike rider numbers.

[+] Reason077|8 years ago|reply
"Boris Bikes is still the best, but restricted to central London and can't unlock via phone."

Not true! The official Santander Cycles app lets you hire a bike via your phone. Works well and saves a huge amount of time compared to using the kiosks.

I agree that the current Boris Bikes are the best, though they have a new lighter, smaller bike model which feels a lot more like a Mobike/ofo to ride. Not as nice IMO.

[+] zepn|8 years ago|reply
> One good thing though is they apparently move bikes around in vans to help fill capacity

Much better is NYC's approach of using "Bike Angels" ( http://www.slate.com/blogs/moneybox/2017/02/09/new_york_s_ci... ) to redistribute. As I understand it, they still use trucks, but this is visionary compared with London's system, which simply adds more (badly driven, polluting) trucks to traffic.

[+] notatoad|8 years ago|reply
>One good thing though is they apparently move bikes around in vans to help fill capacity (mainly because commuters move them central in the morning and away again at night). I don't think the new wave of bike startups expanding to new cities every week are hiring drivers to move their stock around.

it was my understanding that this is a common practice among all the bike-share programs, and bike sharing ultimately doesn't work without constant re-shuffling of bikes towards high-demand areas.

[+] notyourwork|8 years ago|reply
> Mobike seems like they have their heads more switched on, but the seat on current models is so low that their bikes (in London at least) are barely usable to anyone at average adult height or above.

Are you not able to adjust the seat? Considering the varying heights of people this would seem like a standard expected feature.

[+] rorykoehler|8 years ago|reply
Obike is the worst. Mobike and Ofo are lightyears better.
[+] 2dvisio|8 years ago|reply
In Oxford the best I tried so far is Ofo. It rides like a perfectly normal bike. All others (Boris bikes included) still give me a strange feeling.
[+] anonymousDan|8 years ago|reply
Re Boris Bike problems, I can recommend getting the app. It lets you see which nearby docks are full/empty on a map and works really well.
[+] whoami_nr|8 years ago|reply
>move bikes around in vans

The irony !

[+] AndrewWarner|8 years ago|reply
I rode a Jump bike to work today. It's a magical experience.

Just as I struggle a bit to get up a hill, the bike's pedal assist kicks in and helps me out. Ditto for when I'm stopped at a red light and need to get riding fast.

The best part of these bikes are the fact that when I get to my destination, I can lock them up to the closest pole or bike rack and just go.

[+] bbarn|8 years ago|reply
Opinion: Bike sharing will never be more than barely above break even.

I am a big bike advocate. I have 12 bikes downstairs, I've raced, and nearly every vacation I've taken in the last 15 years has been bike related. I don't even mind the e-bike trend as much as some people, and I am an uber user occasionally.

I still can't see this working. People like me, who absolutely love bike commuting, we can't stop our bikes from getting stolen. With our 100 dollar locks that are better security than what most people use on the front door of their homes, they still get stolen. I have hope for humanity in general, but my experience has been that people in America just don't consider a bicycle worth any more than paper and ink in the office printer.

They will get treated with disregard, and even more so with an uber logo on them.

[+] cpsempek|8 years ago|reply
First of all, this is great. The thing that bike share programs lack IMO is the tech and logistics savvy of a company like uber.

In Santa Monica and the west side of LA we have an electric scooter service called Bird, which was started by a ex-lyft/uber excec, and it has been successfull from an outsider's perspective. The most convenient aspect of this service is that you can drop off the scooter anywhere you want, there are no designated drop off zones, which is a true solution to the last mile problem. Main issues they need to resolve from a user stand point is better inventory allocation (hard to find a pair of or multiple scooters near each other for multiple riders to travel together).

[+] txcwpalpha|8 years ago|reply
>The most convenient aspect of this service is that you can drop off the scooter anywhere you want, there are no designated drop off zones, which is a true solution to the last mile problem.

In Dallas, there are 6 different bikeshare companies that all operate with this model of "leave the bike where ever you want when done", and it's resulted in most of the city reviling all of the bikeshare companies. The bikes end up left in the most inconvenient places: knocked over in the middle of the sidewalk, stashed in bushes, knocked into fountains, blocking accessibility ramps, on the side of a road where they can be hit by cars, blocking train tracks, and just in general littered everywhere. You literally can't walk a single block in downtown without seeing at least 50 bikes strewn across the bushes/sidewalks/etc. The city is actually exploring ways to restrict this type of "dockless" bike sharing because it's become such a nuisance.

See some pics here: http://www.dallasobserver.com/news/dallas-bike-share-mess-ph...

[+] gamblor956|8 years ago|reply
The main problem with the Byrd scooters is that the users turn them into safety hazards after they use them. Every time I see one of those Byrd scooters blocking the sidewalk, I physically throw them out of the way. About half the time, they form safety hazards blocking the sidewalk (and in rare cases, part of traffic lanes).

There were two blocking the Metro station last week. I threw them in the bushes. The sheriff at the top of the stairs gave me a thumbs up and said he wished he could have done that.

The City is currently in the process of evaluating restrictions on where the Byrd scooters can be dropped off, to avoid safety hazards like that one.

[+] ariwilson|8 years ago|reply
Bird seems destined to fail to me. I've seen these things left all over the place, e.g. they're supposed to be in Santa Monica but I've seen them all the way in Manhattan Beach (>12 miles south). How are they supposed to get charged and placed in convenient locations?
[+] southphillyman|8 years ago|reply
I remember seeing those black Bird scooters just randomly laying in the middle of sidewalks in Santa Monica. I wonder if that has any impact on maintenance or scooters being stolen.
[+] tomp|8 years ago|reply
For everyone else who's getting a 404: http://archive.is/HTfZh

I hope they don't handle bikes like their do their websites...

[+] bunderbunder|8 years ago|reply
How do people who've used it feel about the dockless iteration of bike sharing?

I've never had occasion to try it, but I'm very skeptical. It seems like letting people leave the bike more-or-less wherever is optimizing the end-of-ride experience at the expense of pretty much every other part of the operation aside from actually riding the bike.

I don't think I'd want to start my morning commute by hunting around in an app for a nearby bike (and hoping there is one) and then wandering around my neighborhood trying to locate it. I'd much rather have the consistency of walking to a known location near my house and grabbing a bike that I know will be there.

I also don't know that, as someone who has to use the sidewalks when not riding, I'd want to have these things just scattered all over the place. Which I fear would be the case. When people are parking these things, it's not _their_ bike, so they won't be so worried about doing a good job of it.

Last, having the bikes scattered at random has got to really do a number on the logistics costs. Going to a relatively constrained list of known locations to retrieve bikes that are due for maintenance sounds a lot cheaper to me than having to drive all over the city, possibly including going to places where the van can't go like random spots in the middle of public parks.

[+] bkohlmann|8 years ago|reply
I love the idea of integrating the lock so that it needs to be attached to an existing bike rack. Lime bike and Ofo have infiltrated Dallas, and their bikes are somewhat of an eyesore, especially as they are strewn everywhere.

It'll be interesting to see how they enforce the location requirement. i.e. will you be charged if it's stolen because you didnt lock it on a rack? Will they have a known database of every "suitable" bike rack and "nudge" patrons towards them if they lock outside those regions?

[+] tgb|8 years ago|reply
Maybe I'm missing something obvious, but how does an electric bike that can be locked anywhere get charged? Do they have people going around replacing the batteries when they get low? How long does a battery last anyway?

Edit: solar panel judging off pictures of the Jump bikes?

[+] fooblitzky|8 years ago|reply
I find the wave of bike shares a little odd, overall. Access to a bike seems to be the least obstacle when considering commuting by bike - you could probably buy a bike for less than the cost of renting one for a few months. Larger concerns include riding in traffic, being struck by cars, and poor weather. None of those are addressed by plonking a few bikes here and there.
[+] cjensen|8 years ago|reply
Abusing public bike racks to hold private rental inventory.

The best bike shares build and operate their own racks with permission from the city. Others allow leaving the bike in any location. It figures Uber would attempt to get the benefits of a rack without paying for it.

[+] yoavz|8 years ago|reply
Does the price point of $2 for 30 minutes seem a little high to anyone? Ofo is 4x cheaper at $1/hour [1] in Seattle... even when taking into account the high COL in SF and the extra benefit of electric bike, this seems excessive. A uber pool with the express option can be $3-4 for a short bikeable ride, I think I'd rather default to that in a majority of cases.

[1] https://seattle.curbed.com/2017/8/15/16153622/ofo-bike-share...

[+] cocktailpeanuts|8 years ago|reply
I would use this. I'm just concerned how they will deal with all the homeless people and thieves stealing the body parts.

On that note, if this can succeed in SF it can succeed anywhere else. I once left my bike in Tenderloin overnight (Of course I had the common sense to use the U-lock) and the next morning I went back and found only the remains.

[+] andrei_says_|8 years ago|reply
Insurance? Varying cost of rides depending on part of town? Custom-made components unusable on other bikes?

When deploying things at scale a lot of possibilities open up.

[+] gpsGuys|8 years ago|reply
Common sense to use a U-lock but not enough common sense to not leave anything you own in the Tenderloin overnight.
[+] dumbfounder|8 years ago|reply
I left mine U-locked in Chinatown, DC in the middle of the day on 4th of July and it was stolen in less than 3 hours.
[+] notatoad|8 years ago|reply
>thieves stealing the body parts

hopefully you meant bike parts?

[+] moonka|8 years ago|reply
Interesting. In Seattle we now have 3 dockless bike shares (Spin, Lime and Ofo). I think Lime is about to roll out electric bikes, but so far none are. It makes riding up hills pretty rough, especially since they aren't geared very well.
[+] staplers|8 years ago|reply

  I'd imagine they will need to classify them as "motor vehicles" which will require users to provide proof of a  driver's license with motorcycle endorsement to use them.

  Not really ideal for most casual users.
EDIT: http://www.wsp.wa.gov/traveler/docs/equipmt/elect_bicycle.pd...

It appears by staying under 20 MPH they can avoid this.

[+] mrmrcoleman|8 years ago|reply
Page seems to have been moved:

"Sorry, we couldn’t find that page We’ve moved a lot of stuff over the years, and it must’ve gotten lost in the mix. Please try retyping the address or just head back to our home page."

This is the best link I could find with a quick search: https://jumpbikes.com/uber-bike

[+] unicornporn|8 years ago|reply
Same for me. They seem to block users outside USA (at least me). I turned on my VPN (gives me american IP), then it worked.
[+] canadianwriter|8 years ago|reply
Hey Uber - your redirect rules really confuse here - it 404's. Maybe instead have it go to a page that simply says "not available in your country" or go to the American page but have an overlay asking if I want to go to a Canadian page or something - the current way just leads to bad user experience.
[+] CodeSheikh|8 years ago|reply
A lot of metropolitan cities already have bike-to-rent programs e.g. CitiBike in NYC, GoBike in SF. This looks like a quickly and sloppily put together plan to hush noisy investors and shareholders. But hey it is never a bad idea to have more bikes in SF. Especially innovative electric-assist ones.
[+] devy|8 years ago|reply
I haven't seen anyone mentioned this nor on that page (sorry if I missed it), but I think the biking sharing is a perfect complimentary step to solve the last mile problem in mass transit system / ride sharing programs.

Bikes (or E-Bikes in this Uber/JUMP case) are zero-mission transportation tools perfect for last mile extension from point A to point B in metropolitans where mass transit system won't reach and/or can't reach. Same apply to car sharing programs as there are some small alleys or hilly/twisty roads or pedestrian walkways (maybe this is a stretch) etc.

If you have travel to big cities in South East Asia or Mediterranean you would think it makes sense. They use a lot of mopeds but bikes/ebikes are better because they burn fat rather than fossil fuel:)

[+] 2dvisio|8 years ago|reply
I rode a similar built in Poland (https://en.wavelo.pl/). And it was a very comfortable one.

Actually, the jump ones look very similar. Maybe they are manufactured by the same company?