Long time hipchat user here (both DC and Cloud), the rollout of Stride rubbed me all kinds of wrong ways. They 'replaced' HipChat w/ Strie but didn't keep many of the same features/integrations and then FORCED you to switch by a deadline. I get upgrades and progress, but how about rolling upgrade, swap out the client, move everyone over automatically and not pain your users? For my team, we said screw it and 'migrated' to Slack. Give us a chance to switch, we switched.
Same. Stride is just a worse implementation of Slack with less features. They even got rid of the “good parts” of HipChat, mainly that the macOS client doesn’t idle at 5% CPU, and replaced it with a full blow Electron client that had the same problems as Slack.
Honestly I’m a bit dumbfound how they are handling the transition. I bet they end up losing a lot of customers to Slack.
I also don't think anyone was forced to switch but I could be wrong. An email requesting or encouraging some action is different from being forced to do something.
It seems it stagnated. There wasn’t a real competitor to it until Slack turned up and developed a fantastic integration ecosystem (I don’t think there would be such a focus on conversational UI were it not for Slack, whether or not they intended that). By that time it was already too late, HipChat is old school, Slack is the new hotness.
Anecdotally, anyone working in a startup with an opinion on design will know how shallow a judgment has to be to switch to a competitor. App is functional but has 2008 design? The less functional equivalent with 2017 design is better because it looks up to date
I was really disappointed when noticed they didn't have a way to report bugs. They had some kind of "Suggestions box", so I used that to report mine:
Images wouldn't upload correctly when the chat room name started wih a slash (/dev/null in my case).
They deleted the ticket and a few days later it was magically fixed.
You will find pretty annoyed people if you search for "report hipchat bug".
Haven't used Stride yet but as someone who hates always-on chat I could see myself really appreciating its deep work oriented features: mute notifications, allow others in the channel to mark things as "task", "decision", "outcome" so you can go back and find important things you missed while deep working.
Trello seems to have lost it's use after it got made into a separate company. It seems to have gotten worse after it got bought out by Atlassian. No real intriguing features.
Also, Atlassian used to be loved by developers, after it ipoed it just seems not loved
Sad thing is there isn’t even baseline feature parity. Not sure what’s going to happen when they give my org a date to move by. Without some of the more enterprisey features, we can’t move to Stride.
Oh and the FU on all of our existing integration use is cute.
They should have released it as a UI improvement for HipChat, not a whole new ecosystem.
> Oh and the FU on all of our existing integration use is cute.
I certainly didn't appreciate it. As someone who invests significant portions of time building integrations between various systems in our development team, I quickly hit the brakes the second I heard the Stride announcement.
Since our organization is being forced to move from HipChat, we're reviewing alternatives rather than blindly continuing onward toward Stride.
I strongly doubt that this will have any impact on Atlassian's bottom-line, however.
biggest gripe with Atlassian is all their products are slow as hell. Hipchat was sluggish and buggy but at least they were steadily improving. Now everyone has to start over on a new platform (?) Confluence, how freakin long does it take to return a static info page, Seconds? As if visiting the HR subdomain wasn't painful enough already. Heaven forbid you click on something makes a POST request in JIRA, RIP developer.
Michael Tiemann used to say that he wasn't interested in trying to pitch to a company unless he thought his product (Red Hat Linux) was four times better than what they currently had: the costs and risks of a switch can easily negate the value of changing to a product that is only somewhat better than the incumbent. Unless Stride does something massively better than Slack, I don't see how Stride can compete.
Slack's challenge is that it's just Slack. It's an extra monthly cost, extra thing to the manage.
Atlassian can sell you the integrated package. One price, one invoice, tight integration between products.
I don't have any data on this, but I think one reason for Slack's success was that people could just start using it without going thorough the IT. I'd assume there's still a huge number of companies who haven't made an official choice on this space. Those might be tempted to go with offerings from Atlassian or Microsoft.
Slack could be interesting acquisition for Dropbox (haven't thought out if it could work financially).
It’ll be bundled with other atlassian products. Less hassle to integrate with those, one less service to log into, one less monthly payment, etc. Slack is possibly better for someone who doesn’t use atlassian products.
Also, many people use skype for business, and so slack faces the exact same problem.
I don't know what it is about Atlassian's branding but it always feels uncomfortably corporate to use any of their software. I'm worried that if I start using Atlassian software I'm going to have to buy inexpensive business-casual clothes, commute an hour and 15 minutes both ways, make small talk with Janet from accounting by the coffee machine while my mocha latte brews, and get Greg my middle-manager my self-assessment by EOD.
The primary function of Atlassian software is to say "Access denied." You tell Greg he needs to give you permission to do whatever. Greg says he'll do that after he gets your self-assessment. He later writes on your self-assessment receipt that you're a whiner lacking self-motivation.
I've used Confluence for two years. It's slow and the editor is buggy. The primary function is to prevent me from making a document public. I've used JIRA for 8 years. JIRA's primary function is to send email.
Honestly, in a way it's kind of refreshing. They're not trying to be all cutesy and hip like so many startups, which usually just seems unnecessary and almost gets in the way.
I don't need any more bright, pastel colours, cute little characters, etc.
And here I am, sitting during my 1.5 hour commute, thinking about how I should buy some more work-appropriate casual clothes because no one else wears suits at this site, and what free or inexpensive software we could use to make a project team collaborate more effectively...
What other "enterprise ready" solutions are there for this purpose? My other options based on the team's familiarity with them are are O365 (SharePoint/Outlook/Teams + MS Project), ServiceNow (I guess?), or HP PPM. I'd rather use something hosted because getting internal infrastructure is hard.
everybody here seems to be griping about it, but from the overview on their website it seems like a reasonable alternative to slack, and the free tier includes group video chat and screen sharing. that sounds pretty sweet to me.
it's safe to say this won't be killing slack in any meaningful way. wow, that's a terribly atlassian UI they plopped on there. no offense to the dev team(s), i'm sure they had no say in making it so cluttered. slack wins because they make focus on communication not mandatory UI components that have no place in a chat app.
[+] [-] hkchad|8 years ago|reply
[+] [-] bradgessler|8 years ago|reply
Honestly I’m a bit dumbfound how they are handling the transition. I bet they end up losing a lot of customers to Slack.
[+] [-] tahoemph999|8 years ago|reply
[+] [-] wwalser|8 years ago|reply
Data center has not been sunset. https://www.stride.com/help-center/frequently-asked-question...
I also don't think anyone was forced to switch but I could be wrong. An email requesting or encouraging some action is different from being forced to do something.
[+] [-] tootie|8 years ago|reply
[+] [-] ljm|8 years ago|reply
Anecdotally, anyone working in a startup with an opinion on design will know how shallow a judgment has to be to switch to a competitor. App is functional but has 2008 design? The less functional equivalent with 2017 design is better because it looks up to date
[+] [-] rlopezcc|8 years ago|reply
You will find pretty annoyed people if you search for "report hipchat bug".
[+] [-] encoderer|8 years ago|reply
[+] [-] salmonfamine|8 years ago|reply
[+] [-] hartator|8 years ago|reply
[+] [-] bgibson|8 years ago|reply
https://www.stride.com
[+] [-] pavel_lishin|8 years ago|reply
[+] [-] dorian-graph|8 years ago|reply
[+] [-] brightball|8 years ago|reply
[+] [-] dasil003|8 years ago|reply
[+] [-] antoniuschan99|8 years ago|reply
Also, Atlassian used to be loved by developers, after it ipoed it just seems not loved
[+] [-] crad|8 years ago|reply
Oh and the FU on all of our existing integration use is cute.
They should have released it as a UI improvement for HipChat, not a whole new ecosystem.
[+] [-] Rychard|8 years ago|reply
I certainly didn't appreciate it. As someone who invests significant portions of time building integrations between various systems in our development team, I quickly hit the brakes the second I heard the Stride announcement.
Since our organization is being forced to move from HipChat, we're reviewing alternatives rather than blindly continuing onward toward Stride.
I strongly doubt that this will have any impact on Atlassian's bottom-line, however.
[+] [-] jakelarkin|8 years ago|reply
[+] [-] shitloadofbooks|8 years ago|reply
I have an open ticket to have a profile option to disable it, but ...crickets.
[+] [-] sjellis|8 years ago|reply
[+] [-] jpalomaki|8 years ago|reply
Atlassian can sell you the integrated package. One price, one invoice, tight integration between products.
I don't have any data on this, but I think one reason for Slack's success was that people could just start using it without going thorough the IT. I'd assume there's still a huge number of companies who haven't made an official choice on this space. Those might be tempted to go with offerings from Atlassian or Microsoft.
Slack could be interesting acquisition for Dropbox (haven't thought out if it could work financially).
[+] [-] pletnes|8 years ago|reply
Also, many people use skype for business, and so slack faces the exact same problem.
[+] [-] cmaureir|8 years ago|reply
I want to believe that keybase will be soon mature enough to compete against Slack and other similar services...
[+] [-] _xzxj|8 years ago|reply
[+] [-] fusiongyro|8 years ago|reply
I've used Confluence for two years. It's slow and the editor is buggy. The primary function is to prevent me from making a document public. I've used JIRA for 8 years. JIRA's primary function is to send email.
I'd say your assessment is accurate.
[+] [-] dorian-graph|8 years ago|reply
I don't need any more bright, pastel colours, cute little characters, etc.
[+] [-] angled|8 years ago|reply
What other "enterprise ready" solutions are there for this purpose? My other options based on the team's familiarity with them are are O365 (SharePoint/Outlook/Teams + MS Project), ServiceNow (I guess?), or HP PPM. I'd rather use something hosted because getting internal infrastructure is hard.
[+] [-] koverda|8 years ago|reply
[+] [-] atomical|8 years ago|reply
[+] [-] jgalt212|8 years ago|reply
We have not been forced to migrate to Stride yet, but I am bummed about this can I keep kicking down the road.
I don't care how much better Stride is, Hipchat is good enough for us.
[+] [-] anfilt|8 years ago|reply
If you need real time there is IRC. Otherwise, just setup a mailing list.
[+] [-] tcit|8 years ago|reply
[+] [-] lev99|8 years ago|reply
[+] [-] notatoad|8 years ago|reply
[+] [-] asda22sdasd|8 years ago|reply
[+] [-] downvote_me|8 years ago|reply
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[+] [-] junkscience2017|8 years ago|reply
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[+] [-] devhead|8 years ago|reply