[blakdawg]

I wouldn’t be shocked if lower-revenue customers turn out to be a disproportionate demand on support/customer service. Not every potential customer is a good fit from a vendors perspective.

My impression is that they’ve got the free plan for people with minimal usage or who just want to kick the tires - beyond that, if their service isn’t worth $100/yr to you, they don’t want to think about you or support you.