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manjushri | 7 years ago

1. Hire more support

2. Provide clearly defined guidelines as they relate to the algo and be equitable with enforcement

3. Be politically neutral

This will not guarantee safety from violence, but it could increase it.

discuss

order

Klathmon|7 years ago

1. Doing this could basically cause the same result, as the cost of more support could easily make it so that they need to start charging or denying who can be a content creator. Neither of us have numbers, so it's all just guesses, but I'd be willing to wager that spending a TON of money and training on new CSRs wouldn't really change all that much, especially when telling someone explicitly "you were banned because X" is almost never a good idea, all this would do (in my opinion) is create a much more expensive, slower, and more annoying version of the same problem.

2. I think this would help, but it's not going to prevent mentally ill people from being mentally ill. They aren't going to say "oh well this removal was justified and was consistent with the others", they are going to find a perceived wrongdoing and will latch on to that, because they are mentally ill.

3. I've come to the conclusion that this is literally impossible. You can't be politically neutral. People aren't politically neutral, and therefore the things they create or moderate can't be politically neutral (whether they mean to do it or otherwise). Even algorithms that are created by people can show biases.

manjushri|7 years ago

WRT #3, the problem seems to be moreso consciously executed covert and overt political censorship/demonetization of undesireable speech rather than the problem of unconscious biases of developers. It's as simple as refraining from censorship

Melchizedek|7 years ago

>You can't be politically neutral

No, but it's pretty easy not to be censorship happy, far left SJW activists.

DataWorker|7 years ago

2 is the key. It’s not just “demonetization” it’s seemingly arbitrary demonetization. It seems like political censorship to some people, to others it seems random and capricious. Nobody seems to have any clue as to how it all works and the natural result is that people take it personally. Transparency costs nothing and scales infinitely.