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Toward better phone call and video transcription with new Cloud Speech-to-Text

86 points| stanzheng | 8 years ago |cloudplatform.googleblog.com | reply

30 comments

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[+] andrewstuart|8 years ago|reply
Google can't even get its demo text to speech to work - it's been offline for weeks https://cloud.google.com/text-to-speech/
[+] wpietri|8 years ago|reply
Their user focus is shockingly poor.

I followed the link from the blog post that said "check out the demo on our product website". Then there's a big button that says "TRY IT FREE". Good, I say. That leads me through a signup process that involves credit cards and whatnot, and then dumps me out on what I guess is the equivalent of the AWS console, not some nice audio test page.

So then I root around in the console, finally find the text to speech stuff, and screw around with various interfaces. None of them seems to be the right thing. Eventually I decide I must have missed something, go back to the product website, and scroll down further to find the "convert your speech to text right now". Great, say I.

The blog post explicitly talks about video. I want to see if it can transcribe a talk I did, so I tried uploading a file; nothing appears to happen on Firefox. I try a couple more times. I sigh heavily and switch to Chrome.

It does appear to work on Chrome, but it's entirely infuriating. I tried uploading a video file, which was over 50MB, so it refused. I then figured out how to extract the audio alone and uploaded that, at which point it complained it was over a minute. Then I find another incantation to chop my audio to a minute (which they just should have done for me, and which anyway should be explained in the interface).

Finally, I upload 60 seconds of audio. And nothing fucking happens. After all that, the thing just doesn't doesn't work. No error messages, no anything.

This is my first impression of the Google Cloud Platform, and all I hear is the squeaking of clown shoes. I'm sure the rest of it can't be this bad, but if they can't make a simple demo work, I'm unlikely to find out.

[+] xbmcuser|8 years ago|reply
How long before we can get a kodi plugin that transcribes the text and translates to the subtitle language you have chosen. I would really be interested in this for Japanese, Korean and Chinese shows that I have to wait sometime months or years before fansubs are available. Though because of Netflix english subs are being available a lot quicker than previously for many of these shows.
[+] make3|8 years ago|reply
.. there's nothing stopping you from writing it, it's just a few calls to their Google cloud api. it's not an afternoon's work in the scripting language of your choice. the real issue is that I suspect translation might be a bit off at times
[+] tudorconstantin|8 years ago|reply
I wonder how much it will take until countries will require Telecom companies to transcribe and store all the phone calls for a "limited time period" of, let's say, 6 months, for "our security".

And then run algorithms on these texts to classify the conversations into "potentially crime related discussions" classes.

[+] ClassyJacket|8 years ago|reply
The hard part isn't even me or you using end-to-end encrypted services, the hard part is getting the majority of people to care enough that they do.
[+] aviv|8 years ago|reply
Companies are already asking for this themselves. There's huge demand for all-calls voice transcription, and companies are willing to pay for it.
[+] diminish|8 years ago|reply
I'm still waiting for 10x-100x drop in their prices - I believe that's going to enable a lot of new startups.
[+] UperSpaceGuru|8 years ago|reply
Met Dan at an AI conference & having worked with the API, I think it's really cool that your average dev has access to this level of Transcription that's a non-trivial problem (been working on Speech Recognition since early '00s).

I agree with some of the comments regarding Google being a big co & having big co issues. But at the core of it, the team, the offering & attention to what matters is solid.

It's certainly going to open up a whole new realm of possibilities.

[+] gok|8 years ago|reply
> Cloud Speech-to-Text (formerly known as Cloud Speech API)

Interesting name change. It’s certainly more precise, but was “Speech API” really confusing people?

[+] rahimnathwani|8 years ago|reply
Speech API sounds like it generates speech, i.e. TTS
[+] monkeydust|8 years ago|reply
Going through a course udemy at the moment and thought it would be great if the whole thing was transcribed for easy referencing later.
[+] 6841iam|8 years ago|reply
the number of voice based startups that have built business logic on top of this fundamental api is staggering. some names: voicera (automated meeting minutes), voiceops (call center call analysis), chorus.ai (phone call analytics)

the focus on improving call center performance is where the money is. plenty more vendors will enter this market.

[+] adorable|8 years ago|reply
Does anybody know what the existing open-source / free alternatives are? (that you could run on your own servers)?
[+] woodson|8 years ago|reply
The Kaldi toolkit is state of the art, but you have to know quite a bit about speech and natural language processing to create a comparable service that works well (or invest the time to learn it). Definitely not plug and play, though.

Then there are implementations of Baidu’s DeepSpeech (PaddlePaddle: https://github.com/PaddlePaddle/DeepSpeech, or Mozilla’s version).

[+] walterbell|8 years ago|reply
For offline use, a (paid) alternative is Nuance’s Dragon, https://www.nuance.com/dragon.html
[+] flarg|8 years ago|reply
I use this on a daily basis and it's pretty good but can't cope with fast speech or poor sound quality. For the price I don't expect more but it's not amazing.
[+] infocollector|8 years ago|reply
What is the best Speech-To-Text program currently that is free and does not require an internet connection?
[+] gaius|8 years ago|reply
So what happens to these transcripts? Google keeps a copy right? What do they do with it after?
[+] Animats|8 years ago|reply
How long before Google Voice listens to your phone calls for ad tracking purposes?
[+] lozf|8 years ago|reply
The tracking part will be one step away - i.e, it'll "read the transcript" including all the missed subtle inflections and other subtleties; contextual clues from pitch or tone e.g. sarcasm, which will lead to some hilarious mis-targeting, until LEO (or other Authorities) use a similar system and something dreadful happens.