[estel]

The whole context of Google introducing this functionality was for the 60% of businesses that don't yet have an online presence at all.

[tlrobinson]

Sure, but they should consider the future. That number will only get smaller, especially if Duplex or other services say "we'll handle all your phone and online bookings for you for $SMALL_FEE, and still forward other inquiries to your phone as before".

[Piskvorrr]

[smallprint]...and we'll abruptly shut it down in 18 months.[/smallprint]