Show HN: UserInsights – Get 5 minutes of real user feedback

[spking]

This has become a really crowded space. UserTesting.com, Validately, Loop11, userzoom, userlytics, etc. As other commenters have alluded to, it really comes down to participant demographic granularity. If I can't specify my target audience very easily and you can't deliver them at the number of participants I need, then the best user testing tool in the world will be pretty useless. This is why usertesting.com can command a premium. I can get extremely granular with my screening criteria and start getting results within an hour.

Also, it's worth noting that it's much more difficult to do native app testing, especially on iOS. That's another competitive advantage the bigger players have that is much more difficult for newer entrants to match.

Fwiw, the best user testing insights I've been able to get come from live, in person contextual intercepts (e.g. at the bank after customers have just wrapped up their business with the teller..."Wanna give our new mobile banking app a spin and get a $20 Amazon card?") and online intercepts using ethnio for screening and lookback.io to handle recording the actual test sessions.

[jsinkwitz]

As someone in the influencer marketing space (100 players when I started, over 400 now), I view crowded spaces a bit differently. It implies, to me, a validation of consumer demand -- thus, those that can properly segment their offering to satisfy specific demands and execute more efficiently can pick up the available dollars.

[dhumph]

A bit of honest feedback from a potential customer. I want to know more about your testers. "rigorous training" doesn't tell me enough. Also - When i look at the signup form to become a tester it doesn't tell me what i'm going to have to do either. Finally, the link to your T&C on register doesn't work - and i don't see it in your footer - or a privacy policy anywhere. I like the site design - nice and clean and welcoming. Good luck!

[betageek]

Agree with this feedback, I think this idea has legs, but you need to be really clear about the process on both sides. Easiest way to do this would be to have some kind of sample workflow - what the client does, how it flows to the tester, what the tester does and a sample result video that the client receives.

[zxlk21e]

Thank you for the feedback. I'll get those fixed up here in the next commit - coming in, oh, say, 20 minutes :)

[projectramo]

I'll give this the ultimate compliment: I have wanted to make something like this myself for many years. Well done.

I do have one question: So the price is the same whether my site is a complicated app that requires 1 hour to test out, or a simple static web blog about my rare barbed wire collection?

[zxlk21e]

Hey, thank you! And yep, since it's the same amount of time required by our testers (and they get paid the same regardless). If you actually have a blog about a rare barbed wire collection though, hit me up and I'll do one for you gratis because that's just awesome.

[programbreeding]

The bottom section says:

>Use the slider below to see our actual pricing (discounts at 5, 10, 50, 100 tests)

But regardless of if I set it to 1 user test or 100 user tests, the price comes out to $10 per user test ($10 for 1 through $1000 for 100).

[zxlk21e]

You're right - the pricing is normally a bit higher but I slapped it down to $10 for a friends and family launch. I guess I considered HN to be friends and family :)

[kalleth]

When I look to run user testing, I need to set some demographics on the kind of people performing my testing, to make sure the context of the feedback I receive is actionable and relevant.

For example, if I was making a site targeted at Call of Duty Xbox players, I'd be looking for user testers from within that demo.

At a glance, not sure how you can do this with a fixed set of trained testers?

[zxlk21e]

Sure - that ability is built in, but since the project is new I commented out the ability to filter by demographics until the tester base grew large enough to return results for the filters. The good news is it's actually there, so I'll be letting demographics filtering happen here really soon.

[ddiggity]

Tried this and was actually really impresseda after being a little skeptical. My feedback videos were 25-30 minutes long and were all finished in just a couple of hours. I ended up ordering more.

[zxlk21e]

Thank you for your feedback!

[framestr]

I have a web app (SaaS). I feel like 5 minutes would be too short for testing. Do you offer anything more in depth?

[zxlk21e]

Yep, you can hit me up at [email protected] and I can get you beta to the longer ones. Also, most of the tests are much longer than 5 mins. The competitor tests normally end up being 12-20 mins on average.

[hotpockets]

Can someone explain why the going rate for website testing is $120/hr? Some sort of bubble?

[ourarash]

I wanna see this for mobile apps too.

Also, how did you make your landing page? What template did you use?

[sshine]

Can I specify that my site is tested with representatives of my target demography?

[zxlk21e]

Yep. Shoot me an email and I'll let you beta the demographics pre-screening requirements. [email protected]!

[kevingrahl]

I hate shit like the changing text at the top. No one seems to be capable anymore of putting that in some kind of fixed height box to prevent the website below the fold from skipping up and down constantly. This is unusable. I was interested but immediately closed the site without reading a single word when I saw that.

Screen recording - https://kevingrahl.de/temp/3724.mp4

[zxlk21e]

Will get this fixed. Thanks for the feedback!

[amelius]

You should charge them $10 for that user insight :)