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snowpanda | 7 years ago

Time Warner Cable has been awful since Spectrum got a hold of it. I didn't have a problem for many years, now I can't even get a customer service rep on the line. I keep getting robocalls about my "upcoming bill". Rates have gone up. Amount of plans have decreased... The list goes on.

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heywire|7 years ago

Here in Ohio I've had the opposite experience, with the exception of the cost going up. I was one of the ones who would make my annual call to Time Warner to "threaten to cancel" in exchange for another year of discounted service (usually $40 or $45/mo for 30mbit). Spectrum doesn't play that game, so I'm paying $65/mo, but I'm also receiving 100mbit service (where I normally see ~120mbit). I haven't had a single outage since the switch over, but that could also be attributed to the replacement of the old cable modem for a shiny new DOCSIS 3.0 model to support the higher speeds.

As far as robocalls, I had them before, and I still have them now. At least once a month they call me and try to sell me on some other service of theirs. Luckily they use the same phone number on caller ID, so I can avoid the calls.

holtalanm|7 years ago

Opposite experience in Lincoln, NE.

Probably not because of the merger, though. We have a local company that rolled out fiber in town that is eating their lunch in subscribers, and it is beautiful to see.

Spectrum raised their base speed to 100 Mbps recently, and our local company raised their base to 300Mbps like "checkmate".

Loving ALLO: https://www.allocommunications.com/

bogomipz|7 years ago

>"Time Warner Cable has been awful since Spectrum got a hold of it"

I think there are many who would argue they were awful long before the Spectrum rebranding. I had the misfortune of using their service some years ago. Not that I had any choice as there is no other choice in most areas there.

wj|7 years ago

I get multiple calls and two-second blank voice mails a day (and have for months) from a number that a Google search says is Spectrum. I'm not a customer but they sure are persistent in trying to make me one as I get two or three offers in the mail a week as well.