[securityn0w]

Agree on lack of support. I have an account that is blocked. I forgot the password since it was always logged in. When I try to recover the password, it asks me a bunch of questions that I am pretty sure I am answering correctly. At the end it just tells me that the account cannot be recovered... even if I had the second factor authenticator still working and I punched in the right code. I searched high and low online but since they do not have any kind of support I have no way out. It is depressing.

[wlesieutre]

To be honest, if someone doesn’t know my password, doesn’t have my 2-factor code, and can’t answer the security questions, I don’t want them to be able to call up customer service and social engineer an account takeover. I don’t think there’s any amount of proof that I could provide but an adversary targeting me couldnt’t fake to convince a call center employee.

What I’m more worried about is their “You violated the TOS. We can’t tell you how you violated the TOS. We can’t unban your account.” If you don’t know someone at Google, you’re out of luck.