[uncreativebrian]

Hey this is Brian -- I wrote the article. I do want to add that Chick-fil-A isnt looking to replace jobs with "robots". We really want to assign our restaurant team members to tasks that add maximum value to customers, which are generally service oriented (iPad in Drive Thru, personal service in the dining room, etc). Our automation will help our team members be more effecient and enjoy their jobs more rather than replace them.

[matt_s]

Of all places I doubt CFA would replace workers, having nice, helpful people is the second awesome-est thing there (chicken and waffle fries tops that).

I can see the automation and analytics helping staff appropriately and offer more options for efficiency and waste reduction.

[bigjimmyk3]

I think you hit the bullseye here, because the tasks you highlighted simply aren't done at most other QSRs. They are novel ways to apply human labor to fast food (at least, novel within their competitive space).