[gabept]

I work scaling support teams on a daily basis and I couldn't agree more with this.

Beyond the product itself, there's also the question about the relationship with your team, which is often very important. In that regard, it's even worse, and many customers will try to be very nice and say that your team was very helpful, omitting some redflags of a bad customer support experience.

I remember a saying from a friend as follows:

"A relationship with customer is like a marriage.

If everything is too perfect, there are no conflicts or issues, and you just love each other....

There is definitely something wrong. "

It's imperative to 'open them up' and find out what's really happening before it's too late.