I want to say that developers and smaller Saas companies might have played a role in this. Smaller businesses are not as big on ensuring everything works across browsers. Most developers use Chrome, so the likelihood of an issue popping up in Chrome is less than other browsers. When an issue does come up with someone using IE and the customer just wants it to work, the easiest solution is to just get them to download Chrome. Many of these customers don't really care what browser they're using and will gladly listen to whatever instructions customer support tells them.
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