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smackfu | 7 years ago

I would say it’s exactly “halfway decent”. There’s very little feedback and bugs tend to get closed as duplicates but since it’s not public you can’t monitor the state of the duolicates.

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zwerdlds|7 years ago

Having had direct experience with this, this is the reason people don't file bugs with Apple. It is an exercise in futility.

RKearney|7 years ago

I reported a UX bug with the new iOS feature Screen Time when the first developer beta hit. Through the entire beta releases the only updates I got were “we pushed a new release, can you test again?”.

Needless to say the bug made it to the final release of iOS 12. I’m done filling out bug reports for this reason.

natch|7 years ago

Those people are operating on a flawed understanding of the process though... it’s not futile.

acdha|7 years ago

Ask for status updates if you need them. They’re usually prompt and I figure if more people do they’ll start feeling the cost of not automating it.

icodestuff|7 years ago

A year or two ago they started telling you at least the status of the original bug, open, closed or fixed.

natch|7 years ago

That being said, filing bug reports that end up being duplicates is not wasted time, because they aggregate information from duplicate reports into the main report tracking that issue.