[John_KZ]

Last month I canceled my account application when I realized my new bank would not provide support to unathenticated users.

By this I mean you really couldn't get hold of anyone without providing a credit card number. Which is not only invading privacy and creating customers castes, but it's also stupid since I didn't have a credit/debit card yet.

After loudly swearing at the machine, either a quality control person or an emotion identification algorithm forwarded my call to a support worker. I simply hanged up and called the local branch, asking them to cancel my application.

I'm not going to support this kind of businesses. However in the case of monopolies and oligopolies legislation is needed to assure retail customers are treated the same regardless of the race, age, postal code and spending figures unless there are clear terms dictating that higher spenders get better support (ie, providing better support as a paid service and/or having clear rules about prioritization).