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SJk7TAy | 7 years ago

Call support and claim your refund. (But I'd guess you haven't paid them a penny and use what they have developed for free.)

discuss

Forbo|7 years ago

Can you show me where I can purchase a support plan for a single user? All their offerings start at 50 users from what I can tell.

jospoortvliet|7 years ago

Sorry, we don't offer that. We focus, instead, on paid support for larger enterprises, ideally well over 100 users. This way we don't get tempted trying to monetize home or small enterprise users, but instead have an incentive to provide them something that works out of the box so they 1. don't ask questions on the forums/twitter/etc and 2. advocate for what a great solution Nextcloud is!

So, it should 'simply' be good enough for home and SMB users. If it is, we failed, and I'm sorry for that and hope we can fix it!

Of course, nothing is ever perfect, especially given the unlimited ways people use Nextcloud and the hundreds of thousands of Nextcloud servers out there...