(no title)
fishtank | 7 years ago
It is good because if you're a design firm you sometimes need an HBR-approved buzzword to get your client, the VP of Marketing, to let you do any kind of user research. But ultimately, like any business concept used primarily to sell in client work and justify it up the ladder, it will be replaced by "whatever the stakeholder wants" when push comes to shove.
byandyphillips|7 years ago
jonshariat|7 years ago
unknown|7 years ago
[deleted]
virgilp|7 years ago
fsloth|7 years ago