[netinstructions]

This really hits home. Probably 99.999% of users won't have issues with Google's products / services, but if you're one of the unlucky few, you're helpless.

All you can hope for is to make enough noise on the internet to get a Googler's attention. None of the normal escalation channels work.

My issues with Project Fi / Google Store were not resolved via their online chat, nor their phone support, nor emails to their product support, nor any of my posts on their product support forums, nor any tweets at various Google accounts.

Only after a blog post received attention on Reddit did I get a call from head of support who was able to resolve my issue.