[KrishnaGD]

Hey everyone, Krishna here, I’m on the hosting team here at GoDaddy. There are some excellent points in this thread. I wanted to give a little bit of background about GoDaddy’s use of Real User Metrics (RUM) and our plan regarding its use moving forward.

A little more than a year ago, we created a RUM javascript for our customers. The javascript is extremely lightweight and evaluates hosting performance only. We did this to create a better hosting environment for our customers. We rolled this out to a small subset of customers.

As the RUM proved very beneficial in optimizing our hosting platform for our customers, we decided to roll it out to a wider audience. That said, we clearly could have better communicated this program.

Based on all the feedback, we have decided to turn off the RUM javascript immediately and focus on designing the program so that customer participation is on an opt-in only basis. While the RUM data is beneficial in helping us improve our customers’ website performance, we regret that the implementation has upset many of our customers and we apologize for any inconvenience this has caused.

Narasimha Krishnakumar VP of Product Management - Hosting GoDaddy

[Calib3r]

If there is a chance this would break someone's website, why would you default this feature to being on?

Please Daddy, don't be so rough.

[KrishnaGD]

We are not perfect and should have thought through this more. We created the script to be as non-intrusive and lightweight as possible. The number of incidents we saw were so minimal, we kept moving. We’ve obviously learned a lot from this and it will be 100% opt-in when we reintroduce it later.