[KoZeN]

I've lived & worked in Ireland, New Zealand and the UK and I can categorically say that the UK online banking system is by far the worst.

My biggest issue is the time delay between making a purchase and that purchase reflecting on your account. The EFTPOS system in NZ is incredible. Almost all transactions are reflected within an hour on your account.

I think a lot of my issues are probably specific to my current bank so forgive me if this doesn't apply to the company you work for but one thing that really winds me up is that I have to physically attend a branch if I want to print of an official statement. On my online account I can print off a list of transactions but only after the transactions have been exported to an excel worksheet. How hard is it to pop up a PDF document with the banks header & footer and my transactions in between that I can print off on the spot?

/rant

[sw1205]

It is the same over here - I can print off Statements but they are not 'official' instead they are a list of transactions with the bank logo but they can not be used as a means of identification which is sometimes needed. I used to work in a call centre and this greatly frustrated people.