[ryanbertrand]

We tried using Intercom as a “all in one” tool for support, leads, CRM, and it just wasn’t good enough.

We ended up getting Pipedrive for the CRM. Then we hooked up the new Pipedrive integration which is one click to generate a new user, and deal after they show interest with our bot or with us.

For support, we love it and so do our customers. I know there are a lot of chat solutions but it feels the best to me. The bonus is it is integrated with our Help Center (also Intercom) so it is very easy to send embedded articles right in the chat. Our customers love this :)

We are a small team and we were able to reduce the amount of support phone calls (they wanted a phone call to ask the simplist things) by answering quickly on live chat. This allowed us to be able to serve multiple customers at once in a async fashion.

[dylanz]

We use Intercom for support and push SQL's into Pipedrive. It works great. It keeps Pipedrive clean and our Sales people focused on real opportunities. We use Intercom a lot for its "segments", and do a lot of personal mail from there. For example, we hosted a drink-up in Copenhagen one day and was able to quickly shoot an email to all customers living there in about 2 minutes. I used a filter to identify who hasn't used the app in a while, remembered their names, and inquired when I met them. I dig it for that.

[brianwawok]

We started with Intercom for all also.

Ended up with Pipedrive for sales, and zendesk for support. We still intercom for sales, but it's not impressing me that much.

Wanted everything in one place, but intercom was not the right tool.