We’re not monitoring phone calls. We’re monitoring the network conditions. This means we can provide an estimate of call quality even when there’s no calls on the network.
I'm struggling to understand why this would be useful, so I guess I'm not the target market - can you say something about who this is useful for, why they want to see this info, and what they can do with it?
It's frustrating for people who experience voice quality issues because the problems are usually intermittent. This means that, by the time they contact their service providers, the problem is not occurring and they just get a lame 'have you tried rebooting your modem/router' response.
VoIP Spear monitors 24x7x365 so customers can provide historical data to their service providers to show the issue occurred.
Also, service providers use VoIP Spear because they want help troubleshooting. They are also frustrated that the issue is no longer occurring by the time the customer calls for support.
GordonS|6 years ago
voipspear|6 years ago
VoIP Spear monitors 24x7x365 so customers can provide historical data to their service providers to show the issue occurred.
Also, service providers use VoIP Spear because they want help troubleshooting. They are also frustrated that the issue is no longer occurring by the time the customer calls for support.