[voipspear]

It's frustrating for people who experience voice quality issues because the problems are usually intermittent. This means that, by the time they contact their service providers, the problem is not occurring and they just get a lame 'have you tried rebooting your modem/router' response.

VoIP Spear monitors 24x7x365 so customers can provide historical data to their service providers to show the issue occurred.

Also, service providers use VoIP Spear because they want help troubleshooting. They are also frustrated that the issue is no longer occurring by the time the customer calls for support.

[GordonS]

So this is targeted at SMEs that don't have an in-house sysadmin/ops monitoring capability?

[voipspear]

There are three targets for VoIP Spear.

1. Personal: Home users use VoIP Spear to monitor their VoIP service to provide information to their service providers about the problems they are experiencing.

2. SME: Businesses that have VoIP use VoIP Spear in the same way as the home users.

3. Service providers: Service providers use VoIP Spear because it is an inexpensive and cheap way to get data about the issues their customers are experiencing. Most VoIP service providers are typically unable to get any data about the quality of phone calls their customers experience.