This is going to be a real problem and it is hard for small sites to tackle this. I have simple service (https://liveformhq.com) which allowed users to sign up for an account with a free 1 month trial and it didn't ask for your credit card upfront. Everything was fine until a few months ago when people started signing up and setting up phishing forms (I had the registration form behind recaptcha). At the end I had to move the credit card form to the front to stop these bad actors (and even after this I had 1 guy set up a phishing form which I promptly shut off after an abuse report). The amount of effort spent to handle bad actors is really a terrible thing for the current SaaS apps. And, it ends up making the UX for the good users bad :(
No comments yet.