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This exact same thing happened to me last year. I accessed my account abroad and they perma banned me.

Support was useless and even with evidence did not believe who I was.

I then somehow convinced them to give me temp access, which in my opinion is even worse. They didn't believe me about who I was and then gave me temporary access to an account. DO can't be trusted when their support team could so easily be socially engineered.

discuss

system2|6 years ago

Okay, if this is real, I am concerned. We have 40+ droplets with many clients. If anything happens like this we will lose our entire operation, as well as all of our client's confidential ecommerce data.

fendy3002|6 years ago

> They didn't believe me about who I was and then gave me temporary access to an account.

What???

holdenc|6 years ago

Obviously concerning. Care you provide more details on this? I respect your desire to stay anon, but any details to add some color would be great. For example, did you completely leave Digital Ocean, and if so, where did you go?