[czzarr]

0.4% is an extremely steep price for a company like mine doing over $2.5m in annual turnover (saas) which has a very low fraud rate. I actually think currently we pay less than that by doing nothing (meaning letting Paypal handle it, and losing every case). However I'd gladly pay a few thousands per year for it, or be able to pay it on selected transactions (only US for instance).

[burnte]

Then this offering isn't cost effective for you and you can ignore it. I'm not sure I understand why this thread is full of people complaining it doesn't solve a problem this solution isn't targeting, or, like you, saying this costs more than simply accepting your low chargeback rate. When I rent a car, I decline the offer for me being able to return the car without gas because for me, it's trivial and cheaper for me to refill the car. I don't complain that the price should be lower, or that they should instead be offering sunroofs on more cars.

[unreal37]

And I'm the opposite. I return the car empty every time, because the cost of "finding a gas station" when you're in a hurry to catch a flight isn't worth the extra $X they charge for the service to fill it. Choices are great!

[chrischen]

It’s called product feedback. You are also complaining about the poster’s complaining, which is essentially the same thing.

[csa]

> However I'd gladly pay a few thousands per year for it

0.4% on $2.5m is $10k a year. I realize "ten" is a bit more than "a few", but is Stripe's price point materially that far off from where you want it to be?

Said another way, I imagine that there are at least a few problems smaller than chargeback protection at your company that you throw $10k or more at just to make that problem go away... right? If so, this makes their price somewhere between reasonable to good.

I am really curious about your thinking on their price as it relates to other expenses in your company. Could you expand on that?

[NotPaidToPost]

What he's saying is that currently doing nothing costs him less than what paying 0.4% to 'insure' transactions would, so why bother with insurance?

Ultimately established companies know how much chargebacks cost them and thus whether this product is worth it (= costs less).

[czzarr]

welp I'm ashamed, my mental math was off by one zero, and I thought I was going to pay 100k/year. At 10k I'll buy without thinking about it.

[ahazred8ta]

Use a separate (insured) merchant account for the dodgy transactions?

[itschekkers]

you should look into chargehound[chargehound.com], i think they would work for you.

[dexterdog]

Their cost estimator estimates 30 minutes preparing a chargeback dispute. I do them when they come in and it never takes even 5 minutes.